Canada Post is Irvine’s primary shipping provider. If you have a courier account you would prefer to use, we can arrange pickup using your account once you provide the necessary account information.
Oversized and heavy items may require delivery through a less-than-truckload (LTL) freight carrier, such as Hi-Way 9. Please contact us for a freight quote before ordering a large item.
Online orders are fulfilled from inventory located on our active retail sales floor. On rare occasions, an item may sell in store before we are able to process your online order.
If an item is unavailable, we will contact you by email or text message with available options. If we do not receive a response within a reasonable period, we will remove the unavailable item, refund it and ship the remainder of your order.
Eligible returns and exchanges may be completed in store or sent to us by mail or courier.
To return or exchange an item:
Once we receive your item, we will inspect and process it according to the policy below.
Important: Irvine Tack & Western Wear is not responsible for packages lost or damaged during return shipping. We strongly recommend using a trackable shipping service and retaining your tracking information until your return or exchange has been completed.
Attn: Shipping Department
Irvine Tack & Western Wear
Box 429
Crossfield, AB T0M 0S0
Attn: Shipping Department
Irvine Tack & Western Wear
29322 Range Road 292
Crossfield, AB T0M 0S0
Irvine’s offers:
To qualify for a return or exchange, the item must:
For online orders, your order number is sufficient proof of purchase. For purchases made in store or by telephone, the original receipt is required. We cannot accept a return or exchange without proof of purchase.
For health, safety and product-integrity reasons, Irvine’s does not accept returns or exchanges on:
Original shipping charges are non-refundable.
For standard returns, the customer is responsible for the cost of shipping the item back to Irvine’s. For exchanges, the customer is responsible for both the return shipping and the cost of shipping the replacement item.
We do not accept collect or postage-due shipments.
We are human, and occasionally mistakes happen. If you receive an incorrect or defective item, please contact us before returning it so we can provide instructions.
Once the item has been returned and the error or defect has been confirmed, Irvine’s will cover the applicable return shipping costs. If you received the wrong item, we will also send the correct item at no additional shipping cost.
Please return items using an appropriate shipping box or protective outer packaging.
Footwear boxes must not be taped, labelled, written on or used as the shipping container. If an item or its original packaging is returned damaged, additional charges may apply or the return may be declined.
Saddles are eligible for exchange or in-store credit only. Saddles must be returned within 7 days of purchase, with no exceptions unless prior written approval has been provided by Irvine’s management.
The returned saddle must be in brand-new condition and free from marks, scratches, stains, odours, dirt or other signs of wear.
We encourage you to carefully test the saddle to confirm fit, but please take precautions to protect it:
Saddles that show signs of wear, use or damage will not qualify for exchange or in-store credit.
Download the Return Form
