FAQs

Where is Irvine’s Located? 

Irvine’s is Located north of Calgary approximately 30 minutes just east the QE2 Highway. Take Exit 305, 3KM East, 2KM North. Follow the signs!

How many Saddles does Irvine’s have in stock?

Irvine’s stocks anywhere from 1200-1500 saddles always. We have show rooms filled with saddles for every western riding discipline.

Why Is Irvine’s a destination? 

Irvine’s is a very unique one stop shop! With over 150,000 sq ft of shopping under one roof! With Western Wear for the whole family, Saddles , Tack, Home decor and so much more!!! WE pride ourselves on great customer service, knowledgeable staff, and a down-home atmosphere. If you work up an appetite, we got you covered! Be sure to stop in Angel’s Cafe for a bite to eat from their amazing menu or a Latte or cold beer! 

Can you help me find the right saddle for my horse?

Yes! Our team offers saddle fitting assistance to help ensure the right fit for you and your horse. Simply give us a call 24–48 hours in advance to arrange a fitting.

Do you offer gift cards?

Yes! We offer both physical and electronic gift cards in a variety of denominations. Our gift cards have no expiration date and can be redeemed online.

Shipping

How long does shipping take?

Irvine’s strive’s  to get packages out the door in a timely fashion. Generally, 24-48 Hours. Once the order is processed you will receive confirmation and a tracking number. In Canada once your order is picked up by courier it is generally 3-5 business days, HOWEVER during high volume times or weather conditions time can vary. Once you package leaves our location we have no control. 

How do I track my Package? 

Once your order is processed you will receive a confirmation email with tracking information. Simply click on the link and you can track your package. 

Do you ship across Canada?

es! We ship orders throughout Canada, as well as to the United States and international destinations. Shipping rates vary depending on your location and the size and weight of your order.

How long will it take to receive my order?

Orders typically take 1–5 business days to process before shipping. Delivery times depend on your location and the shipping method. Once your order ships, you'll receive tracking information by email.

What if I need to change or cancel my order?

Need to make a change? Contact our Mail Order team as soon as possible, ideally within 12–24 hours of placing your order. We process orders quickly, so changes or cancellations aren't guaranteed once an order has shipped.

Returns

What is your return and exchange policy?

We offer a 14-day refund window for eligible online purchases and a 30-day exchange or in-store credit policy. Items must be in brand-new condition with their original tags and packaging. Certain products, including saddles, have additional restrictions.