Frequently Asked Questions

How do I track my order?

If you ordered your products online through our website, once the products and packaged and fulfilled you should get an email sent to you with the corresponding tracking number(s). If you phoned in an order, you should receive an email from our Mail Order team once they your order has been processed.


Does Irvine's do saddle fittings?

Yes! If you call ahead 24-48 hours in advance we can help fit saddles right to your horse or pony and ensure that it fits you correctly. This ensures it is a perfect fit, making riding comfortable for you and your horse.


What days are you closed?

The only day that we are closed is Christmas Day to make sure you are able to get your animal health and vet supplies any day of the week.


I received the wrong order, what do I do?

We apologize if your order is incorrect, incomplete, or you received someone else's order. We strive to ensure all orders are correct and try to avoid mistakes. Unfortunately we are all human and we do make mistakes, so it can happen. We kindly ask that you contact us as soon as possible, with all of the information necessary (images are always greatly appreciated). We truly appreciate your cooperation and we will try our hardest to correct all issues in a timely and effective manner.


I have sent a message to you, however no one has responded. Why am I being ignored?

We aim to answer emails within 48-72 hours. During busy periods, this can definitely be challenging. We can assure you that we are working as quickly as possible to reply to all inquiries. If you require immediate assistance, please contact us by telephone. Our team would be happy to assist you.


Can I cancel or change my order?

If you wish to cancel or change your order please do so within 12-24 hours. Internet orders are packaged and shipped out daily so it may not be possible. We recommend contacting us by telephone (403) 946-4246 and ask for our Mail Order team as your email may not be seen immediately.

If your order has already left the location, we ask that the item(s) that you want to return are returned using our return form (Link located at the bottom of the page). The item(s) must be in their original condition and will be inspected by our Returns Team on their arrival. Once the returned items are accepted, we will issue a full refund/exchange for specified items minus the outbound delivery costs.


How do I use my gift card on your website?

Our gift cards now work on our website! Just type in the number on the back of the gift card for your gift card to work. If you are having troubles, feel free to call us and we will help you.