Return Policy

Online Order Disclosure

We only ship through Canada Post unless we are sending it through a 3rd party carrier, this is only for heavy/large bulky items, in which the 3rd party freight is paid by the customer.

Sometimes, we can run out of a product that has already been purchased online. When this occurs we will send you an e-mail notification stating which items are out of stock, giving you the option to change them for another product or cancel those products. If there is no response, we will automatically mail out the products we have and cancel the out of stock products.


Product Return Policy

Irvine's offers a 7-day money back (14 days for online orders) and 30 day exchange/in-store credit guarantee. Items being returned must follow this criteria:

  1. Products are in brand new condition 
  2. Product has all tags, labels and instructions attached
  3. Your original proof of purchase presented

Please note that if an order was made online, we do not need the receipt; just a reference to your order number. If purchased over the phone or in store, a receipt MUST be provided. We will not accept a return without a receipt under any circumstance.

Shipping charges, if incurred at time of purchase, will not be refunded. You as the consumer are responsible for shipping charges BOTH WAYS on all returns. The return form below must be filled out completely and accompany the product being returned. The downloadable return form is located at the bottom of the page.

As we are all humans, sometimes we do make mistakes. If you have been sent the wrong product or the item you received is defective, we will gladly cover the shipping cost to ship the item back to us. Once the item is back in our possession and the mistake/defect is identified, we will gladly refund all shipping charges associated with the order and send the correct item.

When sending packages back, please send them by regular Canada Post parcel service -- Collect shipments will not be accepted. Footwear boxes are not to be taped/damaged/written on as they must be put back into inventory (if no defect). All customers may be subject to additional charges if products and/or product packaging is damaged in anyway.


Saddle Return Policy 

Saddle Returns are accepted for 7 days from purchase date with no exceptions unless signed and approved by Irvine's Management. The returned saddle must be in brand new condition: no marks, scratches, stains, smells, dirt, etc.

We encourage you to ride the saddle and make sure it is a proper fit, however, please be cautious! Many things can damage a saddle without anyone noticing:

  • Do not wear new jeans that will discolor the saddle
  • Do not ride it out in the elements on a rainy day causing water marks
  • Do not ride in bling jeans that may cause marks in the saddle seat

*ALL Returned Saddles will be charged a 20% Restocking Fee*

If a saddle is returned in “used” condition you will be subject to additional charges over and above the 20%. 


Return Address
Attn: Shipping Department
Box 429
Crossfield, AB T0M 0S0