Return & Exchanges
Online Orders & Shipping
Irvine’s primarily ships through Canada Post. If you would prefer to use your own courier account, please provide your account number so we can arrange pickup.
Oversized items ship through a less-than-truckload (LTL) carrier, such as Hi-Way. Please contact us for a shipping quote on larger items.
Express shipping applies to transit time only. It does not speed up order processing, picking or packing. Transit time begins once the carrier receives your package.
Product Availability
Online orders are picked directly from our live sales floor. Occasionally, an item may sell in store before we can pick it for your order.
If an item is unavailable, we will contact you by email or text with available options. If we do not receive a response within 2 business days of contacting you, we will remove the unavailable item, refund its cost and ship the remainder of your order.
Returns & Exchanges
Eligible items may be returned in store or by mail/courier, subject to the timeframes and conditions below.
Return Timeframes
| Purchase type | Refund | Exchange or in-store credit |
|---|---|---|
| In-store or telephone purchase collected in store | Within 7 days of purchase | Within 30 days of purchase |
| Online or telephone order shipped to you | Within 14 days of delivery | Within 30 days of delivery |
| Saddles | No refunds | Within 7 days of purchase, or delivery for shipped orders |
For in-store returns, please bring your item back within the applicable timeframe.
For mail or courier returns, the package must be handed to the carrier within the applicable timeframe. Submitting a return request alone does not extend the return period. Please keep your shipping receipt and tracking information as proof of the shipping date.
Final-Sale Items
The following items cannot be returned or exchanged:
Bits
Ropes
Animal health products
Feed
Undergarments
Return Conditions
All returned items must:
Be in brand-new, unused condition, except for saddle fit trials permitted under the Saddle Return Policy below.
Have all original tags and labels attached.
Include all original packaging and instructions.
Be accompanied by the required proof of purchase.
For online purchases, your order number is sufficient; a printed receipt is not required.
For telephone or in-store purchases, a receipt is required. Returns or exchanges for these purchases will not be accepted without a receipt.
How to Return an Item
In store: Bring your item and required proof of purchase to Irvine Tack & Western Wear.
By mail or courier:
For online orders, submit your return request through our Online Returns Centre and follow the instructions provided.
Complete the downloadable return form at the bottom of this page and include it inside your package.
Package the item securely and send it to the appropriate address below within the return timeframe.
Shipping Costs & Packaging
Customers are responsible for arranging and paying for return shipping. Original shipping charges are non-refundable, and customers are responsible for shipping costs in both directions for exchanges.
These shipping charges do not apply to confirmed incorrect or defective items, as outlined below.
For returns sent by mail, please use regular Canada Post parcel service. Courier returns must be sent to our street address. Collect shipments will not be accepted.
Footwear boxes must remain in their original condition. Do not tape, write on or attach shipping labels directly to the footwear box. Place it inside a separate shipping box or protective outer package.
Products or packaging returned damaged may result in a refused return or an additional charge. We will contact you to explain any proposed charge before processing the return.
Irvine Tack & Western Wear is not responsible for items lost or damaged during return shipping. We recommend using a trackable service and retaining your tracking information until your return is complete.
Incorrect or Defective Items
If you receive the wrong product or believe an item is defective, please contact us before returning it so we can provide instructions and arrange return shipping.
We will cover the return shipping cost. Once we receive the item and confirm the error or defect, we will refund the shipping charges associated with the order and arrange to send the correct or replacement item.
Return Processing
Once your return arrives, we will inspect it to confirm that it meets this policy. Approved refunds will be issued to the original payment method. Your financial institution may require additional time to post the refund.
Return by Mail
Irvine Tack & Western Wear
Attn: Shipping Department
Box 429
Crossfield, AB T0M 0S0
Return by Courier
Irvine Tack & Western Wear
Attn: Shipping Department
29322 RR 292
Crossfield, AB T0M 0S0
Saddle Return Policy
Saddles are eligible for exchange or in-store credit only. No refunds are available on saddles.
The return period is:
In-store purchases: Within 7 days of purchase.
Shipped orders: Within 7 days of delivery.
Saddles returned by mail or courier must be handed to the carrier within this period. Any exception must be approved in writing and signed by Irvine’s management.
Returned saddles must be in brand-new condition, with no marks, scratches, stains, odours, dirt or other signs of wear or damage.
You may carefully ride in the saddle to assess its fit, but any trial use must preserve its brand-new condition. Marks or damage caused during a trial ride may make the saddle ineligible for exchange or in-store credit.
To help prevent damage:
Avoid new jeans that may transfer dye onto the leather.
Avoid rain or wet conditions that may leave watermarks.
Avoid jeans with rhinestones, embellishments or other details that could scratch or mark the saddle.