Return Policy

Irvine's offers a 7-day money back (14 days for online orders) and 30 day exchange/in-store credit guarantee. Items being returned must follow this criteria:

  1. Products are in brand new condition 
  2. Product has all tags, labels and instructions attached
  3. Your original proof of purchase presented

Please note that if an order was made online, we do not need the receipt; just a reference to your order number. If purchased over the phone or in store, a receipt MUST be provided. We will not accept a return without a receipt under any circumstance.

Shipping charges, if incurred at time of purchase, will not be refunded. You as the consumer are responsible for shipping charges BOTH WAYS on all returns. The return form below must be filled out completely and accompany the product being returned. The downloadable return form is located at the bottom of the page.

As we are all humans, sometimes we do make mistakes. If you have been sent the wrong product or the item you received is defective, we will gladly cover the shipping cost to ship the item back to us. Once the item is back in our possession and the mistake/defect is identified, we will gladly refund all shipping charges associated with the order and send the correct item. Please send the package back by regular Canada Post parcel service -- Collect shipments will not be accepted. 


Saddle Return Policy 

Saddle Returns are accepted for 7 days from purchase date with no exceptions unless signed and approved by Irvine's Management. The returned saddle must be in brand new condition: no marks, scratches, stains, smells, dirt, etc.

We encourage you to ride the saddle and make sure it is a proper fit. However… Please be cautious! Ensure you are not wearing new jeans that will discolor the saddle, do not ride it out in the elements on a rainy day causing water marks or ride in bling jeans that may cause marks in the saddle seat.

*ALL Returned Saddles will be charged a 20% Restocking Fee*

If a saddle is returned in “used” condition you will be subject to additional charges over and above the 20%. 

Return Address
Attn: Shipping Department
Box 429
Crossfield, AB T0M 0S0